Unmissable Deals on Elegant Jewelry
Special Offer – Your Perfect Piece Awaits
PRAREKA Luxe Quad (Set of 4 Pendants)
PRAREKA Golden Clover
PRAREKA Golden Heartbeat
PRAREKA Geometric Glamour
PRAREKA Puff Heart Pendant
PRAREKA Elegant Floral Choker
PRAREKA | Frequently Asked Questions
Welcome to the PRAREKA Help Center. Here you will find answers to our most frequently asked questions regarding our collections, ordering, shipping, and jewelry care.
Product & Materials
What materials are used in PRAREKA jewelry?
At PRAREKA, we pride ourselves on crafting high-quality fashion and statement jewelry. We use premium, skin-friendly base metals (such as stainless steel, brass and copper alloys) beautifully plated in high-grade gold, silver, and rhodium. Our pieces are accented with top-tier cubic zirconia (CZ), faux pearls, and semi-precious stones to give you a luxury look at an accessible price point. We also use material like sterling silver that are authentically hallmarked for long lasting warranty.
Is PRAREKA jewelry hypoallergenic?
Yes. All our jewelry is 100% nickel-free and lead-free, making it safe and comfortable for sensitive skin.
How should I care for my PRAREKA jewelry?
To keep your jewelry looking brilliant for years, follow these simple care steps:
- Avoid moisture: Remove your jewelry before showering, swimming, or working out.
- Apply first, wear last: Put your jewelry on after applying perfumes, lotions, and hairspray.
- Storage: Store each piece individually in an airtight pouch or the PRAREKA box provided to prevent scratching and oxidation.
- Cleaning: Gently wipe your jewelry with a soft, dry microfiber cloth after wearing. Never use harsh chemical cleaners.
Orders & Payments
What payment methods do you accept?
We accept a wide variety of secure payment methods, including:
- All major Credit and Debit Cards (Visa, MasterCard, RuPay, Amex)
- UPI (Google Pay, PhonePe, Paytm)
- Net Banking.Cash on Delivery (COD) available for select pin codes and as per terms and conditions defined in COD parameters
Can I modify or cancel my order after placing it?
Because we aim to dispatch orders as quickly as possible, we can only accommodate modifications or cancellations within 6 hours of order placement for all prepaid orders. Please reach out to our support team immediately at support@prareka.in with your Order ID.
Shipping & Delivery
Do you ship pan-India?
Yes! We ship to almost all pincodes across India. We are also planning to enter the global market to deliver our orders globally.
How long will it take to receive my order?
- Processing Time: Orders are packed and dispatched within 24 to 48 hours.
- Transit Time: Metro Cities: 3–5 business days. Rest of India: 4–7 business days.
- Note: Delivery timelines might vary slightly during festive seasons or major collection launches.
How can I track my order?
Once your order is shipped, you will receive an email and an SMS containing a tracking link and a unique tracking ID from our courier partner. You can use this link to check the real-time status of your delivery.
Returns, Exchanges & Refunds
What is your return/exchange policy?
We want you to love your PRAREKA pieces. We offer a 3 days return/exchange policy from the date of delivery. To be eligible, the item must be unworn, unused, and in its original packaging with all tags intact. Refer to Terms and Conditions for Return/Exchange policy. Please Note: For hygiene reasons, earrings cannot be returned or exchanged unless they arrive damaged. What should I do if I receive a damaged or incorrect item? We deeply apologize if this happens. Please record an unboxing video when you open your parcel. If you spot a defect or received the wrong item, email us at enquiry@prareka.in within 48 hours of delivery with your order details and the video footage. We will arrange a free replacement instantly. How long does it take to process a refund? Once we receive and inspect your returned item, we will notify you of the approval. Approved refunds are processed within 5–7 business days back to your original payment method. For COD orders, refunds are issued via bank transfer or store credit only after receiving the item back in our store. Note: Only unused and untampered items/tags are eligible for returns.Contact Us
How can I get in touch with the PRAREKA team?
We are always here to help! You can reach us via:
- Email: enquiry@prareka.in (For Product Orders and Information. Reach us at support@prareka.in for all customer handling queries.
- WhatsApp / Support Line: +91-9278401395
- Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST for Helpdesk and Enquiry
Social Media: Slide into our DMs on Instagram @prareka.official