- Accurate Delivery Info: It is the customer’s responsibility to provide an accurate shipping address, a valid phone number, and a correct PIN code.
- Delivery Attempts: Our courier partners will make up to three (3) delivery attempts and will attempt to call you.
- Prepaid RTO: If a prepaid package is returned to our warehouse (RTO) due to an incorrect address, uncontactable phone number, or repeated unavailability of the recipient, we will contact you to arrange re-delivery. However, the customer will be liable to pay the additional re-shipping fee before the package is sent out a second time.
Mandatory Parcel Opening Video (Transit Damage Claims)
- Security Packaging: Every PRAREKA shipment leaves our facility in a secure, tamper-proof outer courier bag.
- The Rule for Claims: To protect both parties against fraudulent transit claims or courier theft, a continuous, unedited unboxing video is strictly mandatory to claim refunds or replacements for missing items or physical transit damage.
- Video Requirements: The video must clearly show the courier label, prove that the outer parcel packaging was completely sealed and unbroken before opening, and show the entire unboxing process in a single, uninterrupted shot. Claims made without an unboxing video, or with a video recorded after the package was already opened, will not be entertained under any circumstances.
- The Rule: From time to time, PRAREKA may offer promotional codes, festive discounts, or influencer referral perks.
- The Win-Win: Only one (1) promotional code can be applied per order unless explicitly stated otherwise. Coupon codes cannot be clubbed with existing site-wide sales or automated discounts.
- Expiry and Reversal: Coupon codes have strict expiration dates. If you cancel an order where a one-time-use promotional code was applied, that specific coupon cannot be re-used or reinstated for future purchases.
Contact Us
If you have any questions, feedback, or need assistance regarding your order, our team is always here to help you shine!
Email: support@prareka.in
Whatsapp/Phone: +91-9278401395