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Returns, Exchanges, and Refund Policy

 

  • Our Win-Win Promise: We want you to love your PRAREKA pieces. If a product arrives damaged or incorrect, we will make it right immediately.
  • Damaged or Wrong Items: If your order arrives damaged during transit or if you received the wrong item, please notify us within 48 hours of delivery at [support@prareka.in] with an unboxing video or clear photos. We will arrange a free replacement or full refund.
  • Standard Returns/Exchanges: For hygiene and safety reasons regarding wearable jewellery, we can only accept returns or exchanges on unworn, unaltered items in their original packaging within 3 days of delivery. Reverse shipping charges may apply depending on the nature of the return.

 

Non-Delivery and RTO (Return to Origin) Scenarios

  1. Accurate Delivery Info: It is the customer’s responsibility to provide an accurate shipping address, a valid phone number, and a correct PIN code.
  2. Delivery Attempts: Our courier partners will make up to three (3) delivery attempts and will attempt to call you.
  3. Prepaid RTO: If a prepaid package is returned to our warehouse (RTO) due to an incorrect address, uncontactable phone number, or repeated unavailability of the recipient, we will contact you to arrange re-delivery. However, the customer will be liable to pay the additional re-shipping fee before the package is sent out a second time.

 

Mandatory Parcel Opening Video (Transit Damage Claims)

  1. Security Packaging: Every PRAREKA shipment leaves our facility in a secure, tamper-proof outer courier bag.
  2. The Rule for Claims: To protect both parties against fraudulent transit claims or courier theft, a continuous, unedited unboxing video is strictly mandatory to claim refunds or replacements for missing items or physical transit damage.
  3. Video Requirements: The video must clearly show the courier label, prove that the outer parcel packaging was completely sealed and unbroken before opening, and show the entire unboxing process in a single, uninterrupted shot. Claims made without an unboxing video, or with a video recorded after the package was already opened, will not be entertained under any circumstances.

Coupon, Discount, and Promotional Code Policy

 

  1. The Rule: From time to time, PRAREKA may offer promotional codes, festive discounts, or influencer referral perks.
  2. The Win-Win: Only one (1) promotional code can be applied per order unless explicitly stated otherwise. Coupon codes cannot be clubbed with existing site-wide sales or automated discounts.
  3. Expiry and Reversal: Coupon codes have strict expiration dates. If you cancel an order where a one-time-use promotional code was applied, that specific coupon cannot be re-used or reinstated for future purchases.

 

Contact Us

If you have any questions, feedback, or need assistance regarding your order, our team is always here to help you shine!

Email: support@prareka.in

Whatsapp/Phone: +91-9278401395